Frequently Asked Questions

Life's unpredictable, and we get that you might need to cancel or reschedule a dog walk. That's why Strut and Sniff offers no-cost cancellations or reschedules with at least 24 hours' notice.

Late cancellations are disruptive to our schedule and our commitment to our walkers. If you need to cancel within 24 hours of your dog's scheduled walk, the walk will be charged at the regular rate.

Strut and Sniff office is open Monday through Friday from 9am to 6pm, and 24/7 after-hours services by appointment only.

We're thrilled to introduce this new technology, designed to give you peace of mind about your pet's walks!

You'll receive real-time updates throught the Doggy Logs App including:

• Exact arrival and departure times for each walk.
• A detailed GPS map of the route taken.
• Potty break notifications so you know all about their "business."

Yes, all staff is insured and bonded by Pet Sitters Associates LLC.

Yes! You’ll be matched with a primary pet sitter who will handle all your visits, along with a designated backup for emergencies or schedule changes. We make sure to introduce both sitters before any visits begin, so your pet is always familiar with who’s coming by. If there’s ever a change in your regular sitter, you’ll be notified in advance.

Strut and Sniff proudly serves a wide area throughout central and southwest Houston, ensuring reliable and loving care for your pets where you need it most. Our current service area includes the following neighborhoods and surrounding communities:

📍 Inner Loop & Central Houston

• The Heights (77008, 77007, 77018)
   
• Montrose & Museum District (77006, 77098, 77019)
   
• Midtown, Downtown & EaDo (77002, 77003, 77010)
   
• Upper Kirby & Greenway Plaza (77027, 77046)
   
• Medical Center (77030)
   

📍 West Houston

• Memorial & Memorial Villages (77024)
   
• Galleria & Uptown (77056)
   

📍 Southwest Houston & Nearby Suburbs

• Bellaire (77401)
   
• West University Place (77005)
   
• Meyerland & Brays Oaks (77035)
   

If you're near one of these areas but unsure whether you're in our range, feel free to reach out — we’re happy to accommodate whenever possible!

Scheduling with us is simple and available 24/7 through our secure, professional online system. Just click the book link at the top of the page

Yes, we do—Rain, snow, or Texas heat won’t stop us from getting your pet out for their walk. That said, your pet’s safety is always our top priority. During extreme weather—like lightning in the area—we may adjust the timing of the walk, reschedule for later, or issue a refund if the walk can't be completed safely.

We’re happy to accommodate last-minute requests during our normal business hours (9 AM – 5 PM) whenever possible. After hours, availability may vary based on staff schedules, but we’ll always do our best to help!